Introduction
This policy applies across our website and the platforms we own and operate and all services we provide. For the purpose of this policy, we’ll refer to them all as our ‘services’.
When we say ‘personal data’ we mean identifiable information about you, like your name, email, address, telephone number, bank account details, payment information, support queries, and so on. If you can’t be identified (for example, when personal data has been aggregated and anonymised) then this policy doesn’t apply. Check out our Terms for more information on how we treat your other data.
We may need to update this policy from time to time. Where a change is significant, we’ll make sure we let you know – usually by sending you an email.
You can read the whole policy below, or if you haven’t got much time, simply jump to the section you need.
Who are ‘we’?
When we refer to ‘we’ (or ‘our’ or ‘us’), that means Pay in Education Limited.
We provide an easy-to-use online platform for the education sector to evaluate roles and accurately and robustly benchmark pay in education.
Our principles of data protection
Our approach to data protection is built around the following key principles. They’re at the heart of everything we do relating to personal data.
• Transparency: We take a human approach to how we process personal data by being open, honest, and transparent.
• Enablement: We enable efficient use of personal data to empower productivity and growth.
• Security: We design our systems with data security at the heart of them.
• Stewardship: We accept the responsibility that comes with handling personal data.
How we collect your data
When you visit our website or use our services, we collect personal data. The ways we collect it can be broadly categorised into the following:
1. Information you provide to us directly: When you visit or use some parts of our website and/or services we might ask you to provide personal data to us. For example, we ask for your contact information when you complete a contact form, to ask for a quote or a demo. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our website or services.
2. Information we collect automatically: We collect some information about you automatically when you visit our website or use our services. We also collect information when you navigate through our website and services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you’re using our website and services so that we can continue to provide the best experience possible (e.g., by personalising the content you see). Some of this information is collected using cookies and similar tracking technologies. If you want to find out more about the types of cookies we use, why, and how you can control them, take a look at our cookie policy.
3. Information we get from third parties: Most of the information we collect, we collect directly from you. Sometimes we might collect personal data about you from other sources, such as publicly available materials. We use this information to supplement the personal data we already hold, to better inform, personalise and improve our services, and to validate the personal data you provide.
4. Where we collect personal data, we’ll only process it:
1. to perform a contract with you, or
2. where we have legitimate interests to process the personal data and they’re not overridden by your rights, or
3. in accordance with a legal obligation, or
4. where we have your consent.
5. If we don’t collect your personal data, we may be unable to provide you with all our services, and some functions and features on our website may not be available to you.
How we use your data
First and foremost, we use your personal data to operate our website and provide you with any services you’ve requested, and to manage our relationship with you. We also use your personal data for other purposes, which may include the following:
6. To communicate with you: This may include:
• providing you with information you’ve requested from us (like training or education materials) or information we are required to send to you
• operational communications, like changes to our website and services, security updates, or assistance with using our website and services
• marketing communications (about PiE or any of our products or services we think you might be interested in) in accordance with your marketing preferences
• asking you for feedback or to take part in any research we are conducting (which we may engage a third party to assist with).
7. To support you: This may include assisting with the resolution of support issues or other issues relating to the services, whether by email or otherwise.
8. To enhance our website and services and develop new ones: For example, by tracking and monitoring your use of our website and services so we can keep improving, or by carrying out technical analysis of our website and services so that we can optimise your user experience and provide you with more efficient tools.
9. To protect: So that we can detect and prevent any fraudulent or malicious activity, and make sure that everyone is using our website and services fairly and in accordance with our Terms.
10. To market to you: In addition to sending marketing communications, we may also use your personal data to display targeted online advertising – through our own website and services or through third party websites and their platforms.
11. To analyse, aggregate and report: We may use the personal data we collect about you and other users of our website and services (whether obtained directly or from third parties) to produce aggregated and anonymised analytics and reports, which we may share publicly or with third parties.
How we can share your data
There will be times when we need to share your personal data with third parties.
12. We will only disclose your personal data to:
• third party service providers and partners who assist and enable us to use the personal data to, for example, support delivery of, or provide functionality on the website or services, or to market or promote our goods and services to you
• regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure
• an actual or potential buyer (and its agents and advisors) in connection with an actual or proposed purchase, merger, or acquisition of any part of our business other people where we have your consent.
International Data Transfers
13. When we share data, it may be transferred to, and processed in, countries other than the country you live in – such as to where our data hosting provider’s servers are located. These countries may have laws different to what you’re used to. Rest assured, where we disclose personal data to a third party in another country, we put safeguards in place to ensure your personal data remains protected.
Security
14. Security is a priority for us when it comes to your personal data. We’re committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens.
Retention
15. The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements).
16. We’ll retain your personal data for as long as we have a relationship with you and for a period afterwards where we have an ongoing business need to retain it, in accordance with our data retention practices. Following that period, we’ll make sure it’s deleted or anonymised.
Your rights
17. It’s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in marketing communications, or submit your request to support@payineducation.co.uk
18. You also have rights to:
• know what personal data we hold about you, and to make sure it’s correct and up to date
• request a copy of your personal data or ask us to restrict processing your personal data or delete it
• object to our continued processing of your personal data.
19. If you’re not happy with how we are processing your personal data, please let us know by getting in touch through support@payineducation.co.uk . We will review and investigate your complaint. You can also complain to your local data protection authority. They will be able to advise you how to submit a complaint.
How to contact us
20. We’re always keen to hear from you. If you’re curious about what personal data we hold about you or you have a question or feedback for us on this policy, our website, or services, please get in touch.
21. As a technology company, we prefer to communicate with you by email – this ensures that you are put in contact with the right person, in the right location, so feel free to email us on support@payineducation.co.uk .
